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Frequently Asked Questions

FAQsAt Slaters we are dedicated to making your shopping experience as easy and convenient as
possible. To assist you during your shopping, we have brought together some frequently asked
questions and answers.

General  |  Ordering  |  Delivery  |  Returns  |  In Store  |  Careers 

General 

How do I contact Slaters?
Dependent on your enquiry you can contact Slaters in a number of ways:-

For general enquiries please email us.

For Internet related queries / online ordering please email customerservices.slaters@gmail.com 
or call +44 (0)1698 815 563.
Customer services - Opening hours 8.30am - 5pm Monday-Thursday. Friday -8am -3pm
For all other enquiries please telephone +44 (0)800 028 4632

How do I change my address or other details associated with my account?
To change your personal details you will need to go to My Account and sign in. You will then be
able to amend your details as required.


Do you have a size guide for me to find out what my size is?
Yes. Visit the size guide section within the site where you will find more details about our sizing.

Ordering 

How do I pay for my order?
When you are ready to pay for your shopping, click on the CART button in the top right hand corner
of the screen. This takes you to your cart and displays details of all the items that you have selected.
From here you click the CHECKOUT button. You will then be guided through a simple process whereby
you will be able to complete your transaction without signing in or creating an account. However, if you
wish to create an account at this stage you can choose to do so by simply ticking the box “create an
account”. You will provide us with details such as NAME, DELIVERY ADDRESS, BILLING ADDRESS
and METHOD OF PAYMENT. Once this information has been confirmed and payment has been made,
the process is complete and we will acknowledge your order by email.

We offer various ways for you to pay for your order, including MasterCard, Visa, Maestro, Visa Electron
and Visa Delta. You will be asked to provide your credit or debit card number, the expiry date, the start
date and the card security number (the last three digits on the signature strip on the back of your card)
when you place your order.

When will I be charged for my order?
We will take the payment from your account before the items are dispatched. If your item(s) are found to 
be out of stock we will notify you by email and refund the payment for the item(s).

Is my order secure?
At Slaters we understand how important it is to securely store any information that you provide. Our site 
uses Secure Socket Layer (SSL) encryption technology, the most advanced security software currently 
available for online transactions. You can therefore rest assured that we take the privacy and security 
of your payment and personal details very seriously. Please read our Privacy & Security page for 
further details.

Can I buy or redeem gift vouchers on your website?
You can purchase gift vouchers on the website in the denomination of your choice. Unfortunately 

you cannot redeem gift vouchers when shopping on the Slaters website.
However, gift vouchers can be used in any Slaters store.

How do I know that you have received my order?
Once your details are confirmed, you will receive an email acknowledging your order. This will

contain your order number and details of the goods ordered. Please note that this is only to 

acknowledge that your order has been received and is not confirmation that your purchase has
been made. 

Can I order from slaters.co.uk and collect from a store?
Unfortunately we are not able to offer this service at the moment. This is however something we
will be developing in the near future.

I’ve placed an order but not received a confirmation email. What do I do?

You should receive a confirmation email within 24 hours of placing your order. If you have waited 
24 hours and not received an email then please contact Customer Services. 

I've had an email telling me items have been refunded. What does this mean?

Occasionally, items you have ordered may be found to be out of stock after you have placed the order.

If this is the case, we will refund the value of the items along with the postage charge. 

How can I track my order?
To check the status of an order please click on the ‘My Account’ section of the website.

Can I make changes to my order?
You can make changes to your order prior to despatch. In order to amend your order you will 
need to telephone customer services. See the Contact Us page for details. Once items are 
despatched we are unable to amend or cancel your order.

Delivery 

Where do you deliver to?
We deliver to all mainland UK addresses, including Northern Ireland. However, we do not currently
offer overseas delivery or delivery to the Channel Islands or the Republic of Ireland.

How much do I pay for delivery?
The charge for delivery is £5.00. There is only one delivery charge per order no matter how many
items you have in that order. From time to time we run special promotions offering free delivery. 
Please see the Home Page> for promotions that are currently running.

When will I receive my order?
You will receive your order within 5 working days via courier and a signature will be required. 

What happens if I am out when my order is delivered?
If you are out of the house when DPD attempt to deliver, they will leave a card at the delivery
address confirming that they have tried to deliver. Please follow the instructions on this card to
pick up the item or rearrange delivery.

Can you deliver to an address other than my billing address?
Yes. You are able to specify an alternative delivery address when you checkout.

Returns 

What is the returns policy?
If you are unhappy with your purchase we will (except in relation to any products purchased at
reduced price during any sale) exchange or refund a product within 28 days of receipt, provided
it is returned to us in a fully re-saleable condition. This does not affect cancellations or your
statutory rights. We will exchange or refund a product purchased at reduced price during any
sale within 14 days of receipt, provided it is returned to us in a fully re-saleable condition.

How do I return an order?
Once you decide to return any products you must not use them and must take good care of them
while they remain in your possession. The goods must be returned to us as soon as reasonably
possible, within the 28 day period.

If you wish to return items via post, follow the instructions outlined below. Please note we do not
offer pre-paid postal returns.

Write your name, address, postcode and order number on the returns form.
Complete the returns form and enclose with your goods.
Ensure your goods are in a securely wrapped parcel, complete and place a returns address
label on the parcel.

The returns address is: Returns Department, Plot F, Bedlay View, Tannochside Industrial Estate,
Uddingston, G71 5PE.

Take the parcel (with enclosed returns form) and the despatch note to the Post Office. The clerk will
stamp the proof of posting on the despatch note which you should retain until you receive
your refund.

We will, on receipt of the returned items, refund the amount you paid for the goods returned
excluding any delivery charges. You will receive an email confirming the refund has been
actioned and your card credited.

What do I do if I have received the wrong item or my item is faulty?
In the unlikely event that you have received the incorrect item or a faulty item, you should
immediately contact Customer Services via email at customerservices@slaters.co.uk. We will
respond within 48 hours. Otherwise you can telephone Customer Services
on +44 (0)1698 815 563(Mon - Fri, 8:30am - 5:30pm)

Can I return an item to a Slaters store?
Yes. We are happy to accept returned items at any of our stores nationwide. Please ensure that
you take your dispatch note as proof of purchase together with your returns label. You will also
require the credit / debit card that was used to purchase the order online. If you are not the
cardholder for the order, that person will need to be present at the time of return to store to accept
the refund back on to their card. Please see our Returns Policy (link to returns and delivery page)
for full details.

In Store 

How do I find out where my nearest Slaters store is?
To find your nearest Slaters store you can visit the Store Finder and enter your postcode. This will
provide you with a list of your local stores. If you click on the store that you wish to visit you will be
provided with the store address, opening times and a map. You will also find some useful
information about each store.

Do you offer a free alterations service?
Yes, the alterations service provided in all of our stores is offered free of charge to our customers
and is run by expert tailors and seamstresses. Measure up our free alterations service here.

Careers

Who do I contact if I want to work for Slaters?
Please check out all the details in our Careers Section of the website.

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