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Returns Policy

Online Returns

If you are not 100% happy with your purchase from Slater Menswear we operate a simple and straight forward returns policy. Simply return your item to us within 28 days of receipt for a full refund or exchange. We will exchange or refund a product purchased at reduced price during any sale within 14 days of receipt, provided it is returned to us in a fully re-saleable condition. 

Please complete the Return Form included with your order and return it with the item. 

Returns Department, 
Customer Services
Returns
Plot F, Bedlay View, 

Tannochside Industrial Estate, 
Uddingston, 
G71 5PE

You can now also return your items to us at a flat rate via Collect+

Convenient returns with Collect+ for just £4.49!

Collect+ is a convenient way to return parcels at over 5,500 local stores. Most are open from early until late, 7 days a week. You will receive returns receipt with an online tracking code, so that you can follow your parcel's progress back to us.

  1. Go to www.collectplus.co.uk/slaters

  and follow the instructions to purchase a returns label and find a Collect+ store

  1. Securely attach the label to your parcel ensuring that the barcode is clearly visible and that any other delivery or returns labels have been covered or removed from the packaging.
  2. Drop off your parcel at any local store offering the Collect+ service.  You can find your local store at www.collectplus.co.uk
  3. Keep your receipt to track your parcel at  www.collectplus.co.uk/track    

Our policies do not affect your statutory rights.

Please note that you can only use Collect+ to return a "cabin size parcel" no larger than cabin size which weights no more than 10kg. 

If we find your product has not been returned to us in a fully re-saleable condition we reserve the right to refuse a refund for the product. We will only refund the delivery charge for sending the product to you if the product is damaged, faulty, or does not match your order. 

In the unlikely event that you have received the incorrect item or a faulty item, you should immediately contact Customer Services via email at customerservices@slaters.co.uk. We will respond within 48 hours. Otherwise you can telephone Customer Services on +44 (0)1689 815563 (Mon-Fri, 8am-5pm).

Returns Department, 
Customer Services
Returns
Plot F, Bedlay View, 
Tannochside Industrial Estate, 
Uddingston, 
G71 5PE

 Products should be returned in their original packaging. Once the returned goods have been received by Customer Services we will review their condition before deciding in accordance with our Returns Policy whether to process the refund.  

 *We cannot accept liability for goods that get lost in transit, the goods are your responsibility until received by Slater Menswear. Please note that we currently do not offer free returns, return postage is non-refundable.

Return to Store
We are happy to accept returned items at any of our stores nationwide. Please ensure that you take your dispatch note as proof of purchase together with your returns label. You will also require the credit/debit card that was used to purchase the order online. If you are not the cardholder for the order, that person will need to be present at the time of return to store to accept the refund back on to their card.

Paypal Customers: We are currently unable to refund orders paid by Paypal in our stores. If you wish a refund on your order via Paypal, please return to our below returns address using a postal service or Collect+.

When processing a refund for returned goods, we wiill refund by the original method of payment (including if you originally paid in vouchers) and you will receive an email confirming the refund amount. If we decide not ot process any refund you will be contacted by our Customer Services Department.

 

Last updated: 25th June 2015

 

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