Delivery and Returns
** Please note you may experience a slight delay in receiving your parcel over the UK May Bank Holidays. We apologise for any inconvenience caused by this and we will be returning to normal service from Tuesday 7th May
For addresses within the UK mainland (including Northern Ireland), we aim to deliver your purchases as soon as possible. However please allow 7 working days from receipt of your order for delivery. Items are dispatched using DPD therefore someone will need to be present to sign for the package.
PLEASE NOTE: WE DO NOT DELIVER TO THE CHANNEL ISLANDS.
If an item is out of stock there may be a delay, in some cases up to 28 days. Please note that during
certain times of the year (e.g.. Christmas,) delivery times will vary.
Whilst we will endeavour to ensure that this estimated delivery time is met, we cannot accept any
liability for late deliveries which are due to circumstances outside of our control (e.g. postal strike).
We are happy to deliver to a work or other chosen address given when placing order.
The charge for delivery is £3.95 for a limited time only and free when you spend £75 or more in a single transaction excluding postage costs.
Orders will be sent to the delivery address that you specify when placing your order. We cannot
be held responsible if this delivery address is incorrect. We will not be able to accept responsibility
for lost or stolen items if at your request they have been left somewhere unsigned. We do prefer
however that ALL packages are signed for.
Parcels are sent out from multiple locations. In some cases customers will receive more than one parcel if a number of items have been ordered.
On occasion items may be lost in transit. If this occurs, please contact our customer services department by email at email@example.com or by telephone on +44 (0)1698 815563 quoting your order number and full delivery address and we will investigate the issue.
If you are unhappy with your purchase we will (except in relation to any products purchased at
reduced price during any sale) exchange or refund a product within 28 days of receipt, provided
it is returned to us in a fully re-saleable condition. This does not affect cancellations or your
statutory rights. We will exchange or refund a product purchased at reduced price during any
sale within 14 days of receipt, provided it is returned to us in a fully re-saleable condition.
Please complete the Return Form included with your order and return it with the item.
There is no need to contact us prior to returning an item. You will be responsible for the cost
of returning the goods to us, and will remain responsible for any and all returned goods until
they reach our warehouse. We strongly advise that a proof of postage certificate should
be obtained when returning any part of you order.
If we find that the product has not been returned to us in a fully re-saleable condition we reserve
the right to refuse a refund for the product. We will only refund the delivery charge for sending
the product to you if the product is damaged, faulty, or does not match your order.
In the unlikely event that you have received the incorrect item or a faulty item, you should
immediately contact Customer Services via email at firstname.lastname@example.org. We will
respond within 48 hours. Otherwise you can telephone Customer Services
on +44 (0)1698 815 563 (Mon - Fri, 8am - 5pm).
We are happy to accept returned items at any of our stores nationwide. Please ensure that you
take your dispatch note as proof of purchase together with your returns label. You will also require
the credit / debit card that was used to purchase the order online. If you are not the cardholder for
the order, that person will need to be present at the time of return to store to accept the refund
back on to their card. Please see our Returns Policy for full details.
Products should be returned in their original packaging. Once the returned goods have been
received by Customer Services we will review their condition before deciding in accordance with
our Returns Policy whether to process the refund.
When processing a refund for returned goods, we will refund by the original method of payment
and you will receive an email confirming the refund amount. If we decide not to process any refund
you will be contacted by our Customer Services Department.
Our returns address is:
Plot F, Bedlay View,
Tannochside Industrial Estate,