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Terms & Conditions


Welcome to our website (the "Website").
The Website is expressly owned and operated by Slaters of 165 Howard Street Glasgow
(referred to in these terms and conditions as "we" and "us" and our group companies). 

Slater Menswear, 165 Howard Street, Glasgow, G1 4HF
Registered in Scotland No: SC52746
VAT Registration No: 264 5531 5693-97
Data Protection Registration No: Z5896962

This Website is made available to you subject to the following terms and conditions together with any other policies referred to in these terms and conditions (including any policies or documents to which a link is provided from these terms and conditions). If you visit the Website, you accept these terms and conditions. Please read them carefully.

These terms and conditions form part of an agreement between you, the customer, and us, and sets out the conditions under which you may access any information, products, services
and advertisements (the "Material") available through this Website. 

If these terms and conditions are not accepted in full, you do not have permission to access this Website and the Material, and therefore your access to the Website should cease immediately. Use of the Website constitutes your acceptance of these terms and conditions, and they apply from the time of your first use of the Website.

These amended terms and conditions are effective from [24th April 2013] and include changes to this preamble section and to conditions 1, 3-17 and 20-21. Please note that the terms and conditions regarding prize draws and promotions are now covered in a serparate policy click here to view.

  1. Access to and use of the Website We reserve the right at any time to: modify or withdraw this Website (or any part thereof) without notice to you and we shall not be liable to you for any such modification or withdrawal; and/or change these terms and conditions from time to time and your continued use of this Website (or any part thereof) following such change will be deemed to be your acceptance of such change, provided that we will use reasonable endeavours to post notice of material changes on this Website. In order to use and/or place orders through this Website you must be aged 18 years or over. If you have registered with our Website you must ensure that the personal details which you are required to provide when you register on this Website or at any other time are accurate, current and complete in all respects, and you must not impersonate any other person or entity or use a false name or a name that you are not authorised to use.
  2. Personal Use You may only purchase products from this Website ("Products") if they are for personal, non-commercial use. Products are not and will not be supplied for resale
  3. Intellectual Property Rights
    Slaters, Slater Menswear and its logos and related marks are, without limitation, among the registered
    trademarks of Slaters. You are not allowed to use any such trademarks without the express agreement
    of Slaters.

    Other product and company names mentioned in this Website may be trade marks of their respective owners. All intellectual property rights in the design, content and arrangement of this Website and the Material (including its text and graphics, all software compilations or underlying source code, and all material on the Website) are the property of Slaters, its affiliates or content and/or technology providers. You may print or copy parts of this Website
    in connection with ordering Products from us but you may not use any materials contained in the Website for any other purpose.

  5. Description of Products and availability
    We have taken every care in the preparation of the content of this Website, in particular to ensure that as far as reasonably possible, prices quoted are correct at the time of publishing and that all Products have been fairly described. 

    All prices and charges on the Website are in UK pounds sterling and are inclusive of VAT unless expressly stated otherwise. Delivery charges may apply and these will be displayed
    in the order process. This Website contains a large number of Products and it is always possible, despite our best efforts, that some of the Products listed may be incorrectly priced. If we discover an error in the price of the Product you have ordered we will inform you of the correct price and will give you the option to continue with the purchase. We will not process your order until we have  your instruction. If we are unable to contact you using the contact details provided during the order process, we will treat the order as cancelled and notify you in writing. We will not be obliged to supply the Product at the incorrect price. 

    We reserve the right to adjust prices, offers, Products and specifications of Products at our discretion at any time before (but not after) we accept your order. Where an end date is specified on any offer on the Website, it is intended as a guide only.

    We have made every effort to display as accurately as possible the colours, sizes and measurements of our Products that appear on this Website. However, as the actual colours you see will depend on many factors – including your computer display settings, the colour of the Products you ultimately receive may differ slightly from the colours of the Products that appear on this website. The sizes and measurements may also differ slightly.

    All Products are subject to availability and we will inform you as soon as reasonably possible if any Products that you have ordered are not available. Any delivery estimates given are estimates only. Where you have ordered our next day delivery service we shall contact you by telephone or email in order to arrange a convenient time to make the delivery. If we are unable to meet the estimated date for any delivery because of an event outside our control, we will contact you with a revised estimated delivery date. If we are unable to deliver to you within 30 days of your order we will notify you of this in writing (which may be by email) and, unless otherwise agreed with you, will cancel your order and refund your payment in full, including any applicable delivery charges already paid.

    Delivery will be completed when we deliver the Products to the address provided by you. We reserve the right not to deliver to addresses outside the UK. If you require delivery to a non-UK address please contact our Customer Services department (details are provided in condition 21 (Customer Services)) prior to placing an order to find out if we will be able to deliver to your address. 

    If you order Products from our Website for delivery to an address outside the UK, and we agree to deliver to such an address, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we do not have control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes or any other associated charges. Please contact your local customs office for further information before placing your order. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law or regulation.

  6. Placing an Order
    You do not need to have registered with us or our Website in order to place or cancel orders. However, in order to be able to track your order, you do need to register with our Website.

    You will be requested to provide accurate and current information about yourself in order for us to process your order. No other person may place or cancel orders with us on your behalf. Your order is an offer to buy any Product or Products from us and is subject to acceptance by us. There will be no contract between you and Slaters for the supply of any Products unless and until we accept your order in accordance with condition 6 (Acceptance of your Order).

    At any time during the process of selecting your purchases you can monitor the Product(s) chosen by clicking on the "Shopping Cart" button. To remove any selected Product click on the "Remove" button. You place the order for your Products on this Website by pressing the "submit order" button at the end of the checkout process.

    When placing an order you are requested to read and agree to these terms and conditions. Any orders placed by you must be placed in accordance with these terms and conditions. If you are unsure about any of the content of our terms and conditions please contact our Customer Services department before you place an order. Please also see our Frequently Asked Questions. If you still do not find an answer please contact our Customer Services department.

  7. Acceptance of your Order
    After receipt of your order we will send you an order acknowledgement email detailing the Product(s) you have ordered and confirming prices.

    If you do not receive this order acknowledgement email within 2 days of placing your order please contact our Customer Services department.

    The order acknowledgement email is not an acceptance of your order. Acceptance of your order and formation of the contract will only take place once we have debited your credit or debit card and we have sent you a despatch confirmation email (unless we have notified you that we do not accept your order). We will send you a despatch confirmation email when the Product you have ordered is despatched from our warehouse or stores. 

    We reserve the right to decline any order you place and/or to supply any Product ordered as a result of the Product you ordered being unavailable from stock, our inability to obtain authorisation for your payment, or if you do not meet the eligibility criteria set out in condition 1 (Access to and use of the Website). In such circumstances we will advise you of this by email or telephone, we will not process your order, and any money already paid for the Products will be refunded in full as soon as possible.

    The contract between you and us will be concluded in the English language.

  8. Paying for your Products
    You can pay for Products purchased from us by using any of the credit or debit cards which are displayed on the payment pages of this Website. We do not accept any other cards or any other method of payment (including without limitation, cash, cheques or postal orders). We do not accept gift vouchers for orders via the Website. 

    When you place an order on the Website and insert your debit or credit card details, you are giving us authority for payment and your card will be debited at this time. Ownership of the Products will not pass to you until your card has been debited and we send you the despatch confirmation email. You confirm that the credit or debit card that is being used for payment is yours. All cardholders are subject to validation checks and authorisation by the card issuer. We will not deliver any Products prior to these checks and authorisations being completed. If your card issuer refuses to authorise payment to us, we cannot accept your order, and we will not be liable for any consequent delay or non-delivery. 

  9. Cancellations
    Under the Consumer Protection (Distance Selling) Regulations, you have the right to cancel your order with us from the date that we send you the despatch confirmation and your card has been debited, which is when the contract is formed, until 7 working days from the day after the day of receipt of your products ("Cancellation Period"). Working days means that Saturday, Sunday or public holidays are not included in this period.

    Please contact our Customer Service department by e-mail of telephone (details are provided in condition 21 (Customer Services)), should you wish to cancel your order at any time within the Cancellation Period. If you cancel by e-mail or telephone during the Cancellation Period, your cancellation is effective from the date you sent us the e-mail or telephoned us. 

    Should you cancel the contract within the Cancellation Period, we will then refund you the price you have paid for the Products and any delivery charges paid to you.

    If you have received the Products and then cancelled your order within the Cancellation Period, you must return the Products to us as soon as reasonably practicable with the returns form completed to the returns address set out in condition 10 (Returns Policy). We strongly advise that proof of postage certificate should be obtained when returning any part of your order. If you do not return the Product as soon as reasonably practicable, we may charge you for the direct cost of recovery of the Product which may result in a reduction of the refund to the extent of such direct costs of recovery. You will be responsible for the cost of returning the Product to us, unless the Product is damaged, faulty, or mis-described, in which case the cost of returning the Product to us will be refunded to you. You are under a legal duty to keep the Products in your possession and to take reasonable care of the Products while they are in your possession. 

    You can expect a refund in the same form of payment originally used for the purchase, within 30 calendar days of the day you gave your cancellation notice and all refunds will appear in your account. You will receive an email confirming the refund amount.

  10. Changes to your order 
    If you wish at any time to change or cancel your order prior to despatch of Products please contact our Customer Services department. If your order has already been despatched the returns policy at condition 10 (Returns Policy) below will apply. 

  11. Returns Policy
    This Returns Policy is specific to online purchases and this condition shall not apply when you are canceling your order for a Product under condition 9 (Cancellations).

    If you are unhappy with your purchase we will (except in relation to any Products purchased at reduced price during any sale) exchange or refund a Product within 28 days of receipt. This does not affect cancellations or your statutory rights. 

    We will exchange or refund a Product purchased at reduced price during any sale within 14 days of receipt.

    Please complete the return form included with your order and return it with the item. There is no need to contact us prior to returning an item.

    You will be responsible for the cost of returning the Products to us, and will remain responsible for any and all returned Products until they reach our warehouse. However, if you returned the Product under this condition 10 (Returns Policy) because they are damaged, faulty or mis-described, we will (i) either refund the price of such a defective, mis-described Product in full, including any applicable delivery charges and any reasonable postage costs you incur in returning the item to us: or (ii) exchange the Product and contact you to discuss arrangements for providing you with the exchanged Product. We strongly advise that a proof of postage certificate should be obtained when returning any part of you order.

    Your are under a legal duty to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

    We would prefer to receive the Products in its original packing if possible, so please take care when opening the Product so that it can be returned in its original packaging if required. Once the returned Products have been received by our Customer Services department we will review their condition before deciding in accordance with our Returns Policy whether to process the refund. 

    When processing a refund for returned Products, we will refund by the original method of payment and you will receive an email confirming the refund amount. 

    If we decide not to process any refund you will be contacted by our Customer Services department.

    Our returns address is: 
    Returns Department, 
    Plot F, Bedlay View, 
    Tannochside Ind Estate, 
    G71 5PE

  12. Promotions
    Promotions/offers on this Website may only be applicable to Website orders. Promotions available in Slaters stores may not be applicable to Website orders. 

  13. Password / Account Security
    If you choose a password and/or account details, you must treat such information as confidential and must not disclose it to a third party. You are responsible for any activities that occur under your account. We shall not be liable to you or any third party for any loss or damage which may arise as a result of any failure by you to keep your password or account confidential. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms and conditions. 

  14. Cookies
    A cookie is a small file stored on your computer by a website to give you a Unique ID. Cookies help make it easier and faster for you to use this Website because it can remember if you have visited the Website before and they help us to provide you with information you need about your account details. We also use cookies to help keep track of your current shopping session and "Shopping Cart" content.

    You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you will not be able to use this Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use our Website.  

  15. Privacy & Security
    Slaters is committed to protecting your privacy. You may be asked to submit personal information about yourself in order to receive information or use services on our Website as described in the Security, Privacy and Cookies Policy. We may collect details of transactions you carry out through our website and the fulfilment of your orders and detail of your visits to our Website, including information about your computer. If you provide information to us, we will treat that information in accordance with our Security, Privacy and Cookies Policy. By submitting personal information to us, you are agreeing to use of this information by us as described in Security, Privacy and Cookies Policy. We do not use the information you provide to us to learn any more about you other than what is required to fulfil your orders, to provide you with an improved shopping experience, or as otherwise detailed in our Security, Privacy and Cookie Policy

    We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been fulfilled or, if you no longer wish to continue being registered for our services. We do not provide your data to any third party unless (i) it is being provided for the purpose of fulfilling your order or to carry out any other obligations arising out of any contracts(s) we have with you; (ii) we are under a duty to disclose or share your data to comply with any other legal obligation (including in order to enforce or apply these terms and conditions and/or any agreements, or to protect the rights, property, or safety of us, our customers and others. This includes exchanging information with other companies and organisations for the purpose of fraud protection and credit risk reduction); (iii) in the event that we sell or buy any relevant business or assets; or (iv) all, or substantially all of our assets are acquired by a third party. You have the option to opt out of receiving marketing information from us when placing your order. 

    We will ensure that all personal information supplied is held securely, and otherwise in accordance with Data Protection legislation. 

    You have a right to ask what information Slaters holds about you and for a copy of that information to be made available to you. This can be done by contacting our Customer Services department using the details below. We may charge a fee of up to ten pounds sterling (10 GBP) for collating and providing access to your personal information in accordance with our statutory rights.

    The laws and regulations in different countries impose different (and even conflicting) requirements on the Internet and data protection. We are located in Scotland in the UK, as are the servers that make this Website available worldwide. Scots law governs all matters relating to this Website. If you are located outside the UK and you contact us please note that any information you provide will be transferred to and/or from the UK (including to or from territories outside the European Economic Area (EEA)) and by submitting the information you authorise this transfer. 

    Although we take strict measures to protect your security as described under our Security, Privacy and Cookies Policy, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. We do not accept any responsibility or liability for any privacy policies of third party websites which you can access through our website. 

  16. Waiver
    No waiver by us of any breach by you of any of these terms and conditions shall constitute a waiver of any other breach, and no failure to exercise or partial exercise by us of any remedy shall constitute a waiver of the right subsequently to exercise that or any other remedy in part or in full. 

  17. No Warranty
    This Website and the Material are provided by you on an "as is" and "as available" basis without any representation, endorsement, condition or warranty of any kind, express or implied (by law or otherwise). 

    Specifically, we do not warrant: (i) that any functions on the Website will be uninterrupted or error free; (ii) that any defects which may occur will be corrected; or (iii) the accuracy of the Material. You are using this Website and the Material at your own risk.

  18. Liability
    If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms and conditions or our negligence. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract.

    We only supply the Products for domestic and private use. You agree not to use the Product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity. 

    We make every effort to ensure that this Website is free from viruses or defects. However, we cannot guarantee that your use of this Website or any websites accessible through it will not cause damage to your computer and no warranty is given in that respect. It is your responsibility to ensure that you have the right equipment required to use this Website and that you screen out anything that may damage it. We will not be liable to you or any third party for any loss or damage which may arise to computer equipment as a result of using this Website. We will not be liable if for any reason our Website is unavailable at any time or for any period. 

    The limitations and exclusions in conditions 16 & 17 (No Warranty; Liability) shall not affect your non-excludable statutory rights and only apply to the extent permitted by applicable law.

  19. Severability
    If any of these terms and conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of law then, to the extent and within the jurisdiction in which that term or condition is found to be illegal, invalid or unenforceable, it shall be severed and deleted and the remainder of the terms and conditions shall survive, remain in full force and effect, and shall continue to be binding and enforceable.

  20. Law and Jurisdiction
    These terms and conditions shall be governed by and construed in accordance with Scots law. All disputes arising from them shall be submitted to the exclusive jurisdiction of the Scottish courts (subject always to any rights you have as a consumer to bring actions in the courts of your own jurisdiction).

  21. Legal Information
    Slater Menswear, 165 Howard Street, Glasgow G1 4HF.
    Registered in Scotland No: 52746
    Registered Address: Slaters, 165 Howard Street, Glasgow G1 4HF.
    Data Protection Registration No: FO647178
    VAT Registration No: 264 5531 56

    As a consumer, you have legal rights in relation to Products that are damaged, faulty or mis-described and a right to cancel the contract as described in condition 8 (Cancellations). Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards Office. Nothing in these terms and conditions will affect these legal rights.

    Please note that certain jurisdictions in Europe require copies of contracts to be filed or registered. For the avoidance of doubt, we will not file a copy of the contract between us.

  22. Customer Services
    If you wish to contact our Customer Service department you can do so by calling us on +44 1698 815563.

    The team will be there to answer your call from 8:30am - 5:00pm Monday to Friday.
    You can also email us at

    If we have to contact you, we will correspond with you by telephone, email or pre-paid post to the address details provided during the order process.

    If you contact us, we may keep a record of that correspondence. 


    Terms and Conditions were last updated on 24th April 2013. 

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