COMPLAINTS POLICY

Slater Menswear is committed to providing excellent service to all our customers both in-store and online. We take all complaints seriously and endeavour to resolve all issues promptly. 

HOW TO COMPLAIN

You can contact our customer services team by using our contact form, email directly at [email protected] or call us on 0330 363 6071. 

Please include the following information in your complaint:

• Full name
• Contact details (email address or phone number)
• The date of purchase/order/store visit, along with any relevant details like staff member names etc
• A summary of the problem or issue that caused you reason to complain

Alternatively, you can put your complaint in writing and send to us below –

Customer Services

Slater Menswear

164 Howard Street

Glasgow

G1 4HF

COMPLAINTS TIME

Complaints are always treated as a priority, and we aim to respond to all enquiries and complaints within 2 working days. Should an investigation be required into the complaint, we may need to get in touch for further details either by email or phone call and will keep you updated with the progress of our findings.

All complaints are handled on a case-by-case basis and we will always strive to offer a satisfactory solution to your complaint.

 

ESCALATING YOUR COMPLAINT

If you are dissatisfied with our handling of your complaint, you can use the following link to access the EU’s Online Dispute Resolution platform to have your complaint forwarded to an independent third party for review. You can access the Online Dispute Resolution website here.

If your complaint has been escalated and you remain unsatisfied with our response, you may contact the Retail Ombudsman in order to seek an independent review of our handling of your complaint. You can access the Retail Ombudsman’s website here.