COVID-19 Health & Safety Measures

As you know, we made the difficult decision to temporarily close our stores and website on the 23rd of March. During this time, we have been working hard to bring our warehouse and stores up to a standard that is safe for both our staff and customers. As a result of this work, we are pleased to say from Monday the 15th of June our website is back open.

Following government advice, from Monday the 29th of June, all of our stores are now open

Please see the new measures that have been put in place to ensure we can open and operate safely -

 

IN OUR STORES

  • Staggered shifts to reduce cross-traffic of staff
  • Fixed working teams
  • Hand sanitizing stations at the entrance and throughout the store
  • All staff will be provided face masks in store
  • Social distancing with 2m floor markings
  • One-way flow where possible
  • Protective screens have been added at the checkout
  • Following a deep clean, additional regular disinfecting of all contact points throughout the store
  • Each store will have a limit to the number of customers allowed in-store at a times

IN OUR WAREHOUSE

  • Staggered shifts to reduce cross-traffic of staff
  • Fixed working teams
  • Separate entry and exit points
  • Minimised unnecessary contact with suppliers and couriers
  • Hand sanitizing stations at the entrance and throughout the warehouse
  • All staff will be provided with face masks in the warehouse
  • Social distancing with 2m floor markings
  • Protective screens have been added between order stations
  • One-way flow where possible
  • Following a deep clean, additional regular cleaning of work areas, equipment and personal lockers

Watch our in store video tour which shows what you can expect to see in all of our stores. 


your questions answered

  • Why have you re-opened your warehouse?

    We are able to re-open our warehouse after introducing new health & safety measures that ensure the safety of all staff.

  • Why is Next Day Delivery not available?

    At the moment we are unable to offer Next Day delivery due to the health & safety measures we have put in place in our warehouse. We will endeavour to process all orders as quickly and safely as possible.

  • Will my delivery be contact free?

    We will be operating with contact-free delivery with DPD who are taking the following steps to ensure this happens:

    • The delivery driver will maintain a 2m distance and place the parcel at your doorway
    • As proof of delivery, they will take a photo of the parcel with the door open (you don’t need to be in the photo)
    • If you are self-isolating you simply need to put a signed note on your door to tell the driver where to leave your parcel

    Find full delivery information from DPD here.

  • Can I still get my order delivered to store?

    Yes, where our stores are open you can use our Click & Collect service. You can also now pick up an order that was placed to any of these stores before closing. For stores that are not yet open, your order will remain there securely stored until it can be collected.

  • Have you extended your returns policy?

    We have extended our returns policy to 28 days in-store & online from the day we re-open.

    Stores in England re-opened on June 15th.

    Stores in Wales re-opened on June 22nd.

    Stores in Scotland re-opened on June 29th.

  • Can I still return my order online?

    You can return your online order as long as it is safe to do so and providing it complies with our extended returns policy as stated above.

  • Can I still return my order In-store?

    At the moment, only purchases made in-store can be returned to a store. All online orders must be returned directly to our warehouse. Find out how here.

  • How long will it take for me to get my refund?

    Our warehouse will be operational with reduced staff, therefore, we ask to please allow up to 28 days for your refund to be processed. We will endeavour to process all refunds as quickly and safely as possible.

  • My gift voucher is about to expire, what should I do?

    If you have a gift voucher that is close to its expiry date, please get in touch with our customer services team who can help with this. You can email them at contact@slaters.co.uk.

  • Can I still get alterations on a purchase that was made before you closed?

    Yes, if you made a purchase prior to our store closures and require alterations, simply go into the store with your original receipt or order confirmation. All staff will be provided with gloves and facemasks or visors for any alteration fittings.

  • What are your stores opening hours?

    All stores are operating with normal working hours. You can find all store details by using our store locator here.

  • Can I still try on items in store?

    Yes, customers can still try on clothes in-store. Any items that are not purchased after being tried on will be removed from the shop floor and quarantined for 24hrs.

    Disposable socks will be provided for any customers trying on shoes, and again any shoes not purchased after being tried on will be removed from the shop floor and quarantined for 24hrs.

  • Will I need an appointment to visit a store?

    No, as normal you will not require an appointment to visit our stores.

  • Can I still pay with cash in store?

    Yes, we will still be accepting cash payments but would encourage card or contactless where possible.

  • Will I need to wear a face mask in store?

    From Friday the 10th of July, face masks are mandatory in all stores in Scotland. We will provide face masks in all stores, free of charge for customers to wear throughout their shopping trip with us.

 need more help?

  • Contact us

    Our customer services team are still here to help but due to the current situation, we currently have limited staff so response times may be longer than usual. If you have any further questions contact us at contact@slaters.co.uk or for urgent issues, please call us on 0330 363 6071.