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Order Tracking

If you have an online account with us, all your order details will be saved and you can track your order directly by signing in here. Alternatively, you can track your order with DPD by using the tracking number provided in your shipping email and the delivery postcode.


Delivery & returns

  • When will my order arrive?

    Our delivery timescales are working days from the time of despatch.

    UK Standard Delivery: Orders placed before 4pm are delivered in 2-3 working days. 

    Express Delivery: Orders placed before 12pm are delivered the next working day. 

  • Do you deliver outside of mainland UK?

    We deliver to all mainland UK addresses, including Northern Ireland and the Channel Islands. However, we do not currently offer overseas delivery or delivery to the Republic of Ireland.
  • My order is missing an item, when will it arrive?

    We may not always have all the items in your order at our warehouse, however, we will always endeavour to fulfil your complete order, searching all of our 27 store locations until we find your items. This may mean that you receive multiple parcels for one order. We will never charge you any additional postage. You will also receive separate tracking information for any additional parcels.

  • How do I return an item?

    We offer a FREE returns service with DPD* Further information can be found on our Refunds & Returns page. Postcode exclusions and T&C’s apply.

 

 need more help?

  • Store enquiry

    For alteration collections, returns to the store, stock enquiries or opening hours, please contact our stores directly. You'll find the contact details and opening hours for all of our stores on our Store Locator
    Please be aware that at busy times of the year, our store staff may be busy with customers. If you have any trouble, please get in touch with the customer services team (click the 'online enquiry' tab for contact details).

  • Online enquiry

    If you are having any problems with our website or online order please get in touch with the customer services team by any of the methods below. Most customers prefer to email us at [email protected] or you can use our contact form and we will usually respond within the same day (Monday to Friday). For urgent issues, please call us on 0330 363 6071. 

    ONLINE CUSTOMER SERVICE OPENING HOURS

    Monday - Saturday: 9am - 5pm

    Sunday: Closed

    Bank Holidays: 10am - 4:30pm