Refunds & Returns
Covid-19 Returns Update
Please note that there is a delay with returns being processed at the moment. Our returns department are still working with a reduced staff as a result of Covid, however they are working as quickly as they can to catch up. As soon as they have opened the parcel to start working on your return they will send an email to confirm. We would ask that you give us 14 working days from the date of receipt to process your return. Thank you for your patience and understanding.
Online Returns Policy
If you are not 100% happy with your purchase from Slater Menswear we operate a simple and straight forward returns policy. Simply return your item to us within 28 days of receipt for a full refund or exchange*. We will exchange or refund a product purchased at a reduced price during any sale within 14 days of receipt, provided it is returned to us in a fully re-saleable condition. We aim to process all refunds & exchanges within 14 days of receipt.
You can now return your items to us for FREE via DPD**
Follow these 4 simple steps to ensure your parcel is returned safely:
1.Complete your returns note and pop it into your parcel.
2.Visit our NEW DPD Returns Portal to print your free returns label.
3.Attach the printed label to your parcel and drop at the nearest DPD Pick Up Shop, you'll be given a receipt as your proof of return. You can find your nearest pick up shop via the DPD Returns Portal or by visiting
4.You can also track your return via the DPD Returns Portal. If you share your mobile number with DPD when creating your returns label, they will text you when your parcel has been returned.
If you have received mutiple parcels under the same order number, these can be returned on the same returns label.
**Please note that the free returns service is not available at all locations across the UK and Northern Ireland. Please use our DPD Shop Finder here to confirm whether your location is eligible for our free returns service.
Unfortunately we cannot cover the cost of returning items from these locations.
Return by Post
You can also return your item via Royal Mail directly to us by sending your order to the below address:
Plot F, Bedlay View,
Tannochside Industrial Estate,
If we find your product has not been returned to us in a fully re-saleable condition we reserve the right to refuse a refund for the product. We will only refund the delivery charge for sending the product to you if the product is damaged, faulty, or does not match your order. **Please note that suits must be returned in a complete set. We cannot accept the return or exhange of suit trousers only, the return/exchange must be completed on the entire suit as sold.
Return to Store
We are also happy to accept returned items at any of our stores nationwide. Please ensure that you take your dispatch note as proof of purchase together with your returns label. You will also require the credit/debit card that was used to purchase the order online. If you are not the cardholder for the order, that person will need to be present at the time of return to store to accept the refund back on to their card.
Paypal Customers: We are currently unable to refund orders paid by Paypal in our stores. If you wish a refund on your order via Paypal, please return to our above returns address using a postal service.
PLEASE NOTE: Any Online Exclusive items CANNOT be returned to our stores, these must be returned to our returns dept directly as above. We offer a free returns service via DPD. If you have not received a free returns label with our order please email email@example.com and a returns label will be sent to you.
When processing a refund for returned goods, we wiill refund by the original method of payment (including if you originally paid in vouchers) and you will receive an email confirming the refund amount. If we decide not to process any refund you will be contacted by our Customer Services Department.
In the unlikely event that you have received the incorrect item or a faulty item, you should immediately contact Customer Services via email at firstname.lastname@example.org We will respond within 48 hours. Otherwise you can telephone Customer Services on +44 (0)330 363 6071 (Mon-Sat, 9am-5pm).
Products should be returned in their original packaging. Once the returned goods have been received by Customer Services we will review their condition before deciding in accordance with our Returns Policy whether to process the refund. Please note we will not accept the return of underwear or any goods which have been personalised, including garments which have undergone alteration.
*We cannot accept liability for goods that get lost in transit, the goods are your responsibility until received by Slater Menswear.
Our policies do not affect your statutory rights.
Last updated: March 2020