Terms & Conditions
As of Monday 23rd of March, our stores and warehouse will be closed and as a result, we will not be taking any online orders. This is not a decision we have taken lightly, however, the safety and wellbeing of our staff and customers, and the greater community is our top priority at this uncertain time.
Any online orders from before this time will be shipped for final delivery and our returns period will be extended until 28 days from when we re-open. Unfortunately, no new refunds or exchanges can be processed during the period of closure. To comply with the Government’s advice to close non-essential shops, DPD has temporarily suspended their Pickup service. We would advise any customers wishing to return an order to us using this service or any other courier service to hold onto the parcel until we open again.
As weddings all over the country are being affected by Coronavirus, we are doing all we can to help customers who may be dealing with this incredibly difficult situation. In the event of your wedding being postponed or rescheduled we will honour your booking where possible. Cancellations will be refunded.
This is an ongoing situation and we will act accordingly in-line with Government advice and instruction. Please sign up to our newsletter or follow us on social media for any further updates.
For any questions or further information please get in touch by email at firstname.lastname@example.org or call us on 0330 363 6071. With our customer services team currently working from home with restricted access to our customer service phone line, we would urge customers to email us first and foremost unless urgent assistance is required.
IMPORTANT NOTICE: YOU MUST CAREFULLY READ AND THEN AGREE TO THE TERMS AND CONDITIONS SET OUT BELOW BEFORE ACCESSING AND USING THE SITE. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE THE WEBSITE.
1. Welcome to our website (the "Website")
The Website slaters.co.uk is expressly owned and operated by Slater Menswear, trading as Slaters of 165 Howard Street Glasgow (referred to in these terms and conditions as "we" and "us" and our group companies). Slaters, 165 Howard Street, Glasgow, G1 4HF
Registered in Scotland No: SC052746
VAT Registration No: 264 5531 5693-97
Data Protection Registration No: Z5896962
This Website is made available to you subject to the following terms and conditions together with any other policies referred to in these terms and conditions (including any policies or documents to which a link is provided from these terms and conditions). If you visit the Website, you accept these terms and conditions. Please read them carefully.
These terms and conditions form part of an agreement between you, the customer, and us, and that agreement sets out the conditions under which you may access any information, products, services and advertisements (the "Material") available through the Website.
If these terms and conditions are not accepted in full by you, you should cease using the website immediately. Use of the Website constitutes your acceptance of these terms and conditions, and they apply from the time of your first use of the Website.
2. Access to and use of the Website
We reserve the right at any time to:
- modify or withdraw this Website (or any part thereof) without notice to you and we shall not be liable to you for any such modification or withdrawal; and/or
- change these terms and conditions from time to time and your continued use of this Website (or any part thereof) following such change will be deemed to be your acceptance of such change, provided that we will use reasonable endeavours to post notice of material changes on the Website.
In order to use and/or place orders through this Website:
- You must be aged 18 years or over and have completed our registration process before you can make purchases from the Website;
- You must ensure that the personal details which you are required to provide when you register on the Website or at any other time are accurate, current and complete in all respects; and
- You must not impersonate any other person or entity or use a false name or a name that you are not authorised to use.
You may only purchase products from this Website ("Products") if they are for personal, non-commercial use. Products are not and will not be supplied for resale.
4. Intellectual Property Rights
Slaters, Slater Menswear and its logos and related marks are, without limitation, among the registered trademarks of Slaters. You are not allowed to use any such trademarks without the express agreement of Slaters.
Other product and company names mentioned in the Website may be trade marks of their respective owners. All intellectual property rights in the design, content and arrangement of the Website and the Material (including its text and graphics, all software compilations or underlying source code, and all other material on the Website) are the property of Slaters, its affiliates or content and/or technology providers. You may print or copy parts of the Website in connection with ordering Products from us but you may not use any materials contained in the Website for any other purpose.
5. Description of Products and availability
We have taken every care in the preparation of the content of this Website, in particular to ensure that as far as reasonably possible, prices quoted are correct at the time of publishing and that all Products have been fairly described.
All prices and charges on the Website are in UK pounds sterling and are inclusive of VAT unless expressly stated otherwise. Delivery charges may apply and these will be displayed in the order process. This Website contains a large number of Products and it is always possible, despite our best efforts, that some of the Products listed may be incorrectly priced. All prices are subject to confirmation and will be verified in any order acknowledgement email sent to you.
We have made every effort to display as accurately as possible the colours of our Products that appear on the Website. However, as the actual colours you see will depend on many factors – including your computer display settings the colour of the Products you ultimately receive may differ slightly from the colours of the Products that appear on the website.
All Products are subject to availability and we will inform you as soon as reasonably possible if any Products that you have ordered are not available. Any delivery estimates given are estimates only, all Products will be delivered within 30 days of your order being accepted unless we agree to a later delivery date with you.
6.Placing an Order
At any time during the process of selecting your purchases you can monitor the Product(s) chosen by clicking on the "Shopping Bag" button. To remove any selected Product click on the "Remove" button. You place the order for your Products on this Website by pressing the "submit order" button at the end of the checkout process.
When placing an order you are requested to read and agree to these terms and conditions. Any orders placed by you must be placed in accordance with these terms and conditions. If you are unsure about any of the content of our terms and conditions please contact our Customer Services department before you place an order.
7. Acceptance of your Order
After receipt of your order we will send you an order acknowledgement email detailing the Product(s) you have ordered and confirming prices.
If you do not receive this order acknowledgement email within 2 days of placing your order please contact our Customer Services department.
The order acknowledgement email is not an acceptance of your order. Acceptance of your order and formation of the contract will only take place once we have confirmed your credit or debit card authorisation for your order, and the Products you have ordered have been dispatched (unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in condition 9 (Returns and Cancellations Policy)). Once we have accepted your order we will process your payment. Once your payment has been confirmed we will send you a dispatch confirmation email when the Product you have ordered is dispatched from our store or warehouse.
We reserve the right to decline any order you place and/or to refuse to supply any Product ordered as a result of the Product you ordered being unavailable, incorrectly listed, our inability to obtain authorisation for your payment, or if you do not meet the eligibility criteria set out in condition 2 (Access to and use of the Website).
The contract between you and us will be concluded in the English language.
8. Paying for your Products
You can pay for Products purchased from us by using any of the credit or debit cards which are displayed on the payment pages of the Website or by using Paypal. We do not accept any other cards or any other method of payment (including without limitation cash, cheques or postal orders). The use of and purchase of e-vouchers is subject to the additional terms stated at condition 10 (E-Vouchers) below. We do not accept paper gift vouchers for orders placed online, these gift vouchers can only be used in-store.
You must give us authority for payment at the time of order although your account will not be debited until your order is processed for payment, on the day your order is picked and packed. Ownership of the Products will not pass to you until your card has been debited and you will become responsible for the Products once they have been delivered to the address you gave us or you collect the Products from us. You confirm that the credit or debit card that is being used for payment is yours. All cardholders are subject to validation checks and authorisation by the card issuer. We will not deliver any Products prior to these checks and authorisations being completed. If your card issuer refuses to authorise payment to us, we cannot accept your order, and will not be liable for any consequent delay or non-delivery.
9. Returns and Cancellations Policy
This Returns and Cancellations Policy is specific to online purchases. Online purchases can be returned to us in store, by post or by DPD pickup. If you are unhappy with your purchase we will (except in relation to any Products purchased at reduced price during any sale) exchange or refund a Product free of charge and regardless of reason within 28 days of receipt, provided it is returned to us in a fully re-saleable condition. This does not affect cancellations or your statutory rights.
We will exchange or refund a Product purchased at reduced price during any sale free of charge and regardless of reason within 14 days of receipt, provided it is returned to us in a fully re-saleable condition. For reasons of health and hygiene, we are unable to offer a refund or exchange for underwear. We are also unable to offer a refund or exchange for any Products that were made to measure or which have been altered for you.
Please complete the Return Form included with your order and return it with the item. There is no need to contact us prior to returning an item.
You will remain responsible for any and all returned Products until they reach our store or warehouse. We strongly advise that a proof of postage certificate should be obtained when returning any part of your order to us by post or by DPD pickup.
If we find that the Product has not been returned to us in a fully re-saleable condition we reserve the right to refuse a refund for the Product. This will not affect your statutory rights.
We will only refund the delivery charge for sending the Product to you if the Product is damaged, faulty, or does not match your order. Products should be returned in their original packaging.
Once the returned Products have been received by our Customer Services department we will review their condition before deciding in accordance with our Returns and Cancellations Policy whether to process the refund.
When processing a refund for returned Products, we will refund by the original method of payment and you will receive an email confirming the refund amount.
If we decide not to process any refund you will be contacted by our Customer Services department. Our returns address is: Returns Department, Customer Services Returns, Plot F, Bedlay View, Tannochside Industrial Estate, Uddingston, G71 5PE.
You have the right to cancel your order with us regardless of reason within 14 days starting from the day after you receive your Products. If your order for a Product is delivered over a series of deliveries then the cancellation period will begin on the day after you receive the final part of the order.
Should you cancel the order, you will need to return the Products to us, (unless you cancel before we have dispatched your order or while your order is in transit), we will then refund you the price you have paid for the Products. This refund will not include delivery charge if you have selected a premium delivery option such as a special delivery service. We will only refund the standard delivery fees. You are under a duty to take reasonable care of the Products, which means the Products must be unused. Please contact our Customer Services department should you wish to cancel your order.
You can expect a refund in the same form of payment originally used for the purchase, within 14 days of us receiving evidence of your return of the Products and all refunds will appear in your account.
If you wish at any time to change or cancel your order prior to despatch of Products please contact our Customer Services department. If your order has already been despatched the returns policy in this condition 9 (Returns and Cancellations Policy) will apply.
The purchase of E-Vouchers is subject to these terms and conditions. E-Vouchers can only be redeemed online at our website and cannot be used in our stores. When you purchase an E-Voucher the order process will be the same as is set out in these terms and conditions except that once your payment has been verified the E-Voucher code will be sent to the email address which you include in the order form as the recipient email address.
E-vouchers are valid for 3 years from the date of purchase and must be used prior to this expiry date. No cash alternative is available and you must look after your E-Voucher as you would cash as Slaters cannot replace any lost or stolen E-Vouchers.
When you purchase Products from our website the cost will be deducted from the balance and the new balance will be shown on your receipt. Products which are purchased using an E-Voucher can only be refunded to the E-Voucher. There is no cash alternative.
To check the balance or to add more value to your E-Voucher, please contact our Customer Service department on +44 (0)330 363 6071. The team will be there to answer your call from 9:00am – 5:00pm Monday to Saturday. You can also email us at email@example.com.
Promotions/offers on this Website may only be applicable to Website orders. Promotions available in Slaters stores may not be applicable to Website orders. Please refer to the terms of such promotions in each case for details. Promotional codes or discounts applied automatically cannot be used in conjunction with any other offer or on gift vouchers as they are a monetary value. Promotional codes or discounts cannot be redeemed against E-Vouchers, Store Vouchers or Hirewear.
- 10% off first-time online order discount cannot be used in conjunction with any other promotional codes or special offers. Please note this code cannot be used from Monday 23rd of November - Monday 30th of November.
- Blue Light Card can be used online only. Discount cannot be used in conjunction with any other promotional codes or special offers.
- Black Friday Offers. Daily offers from 23rd - 30th of November, online only and subject to availability. Offers cannot be used in conjunction with any other promotional codes or offers. Discounts cannot be redeemed against E-Vouchers, Store Vouchers or Hirewear.
- Free delivery applies to standard delivery only. The correct delivery method must be selected at checkout.
12. Customer ServiCes
If you wish to make a complaint you can do so by contacting our Customer Service department on on +44 (0)330 363 6071. The team will be there to answer your call from 9:00am – 5:00pm Monday to Saturday. You can also email us at firstname.lastname@example.org.
13. Customer Ratings and Reviews Service
These Terms and Conditions govern any content submitted by you to the Customer Ratings and Reviews and/or Questions and Answers service ("CRR Service") offered by us on our website.
By submitting any content to the CRR Service on our website, you promise that:
- you are the sole author and owner of the intellectual property rights in that content;
- all "moral rights" that you may have in such content have been voluntarily waived by you, which means you do not have to be named as the author of your content;
- all content that you post is accurate, truthful and your own genuine opinion;
- you are at least 16 years old; and
- use of the content you supply does not violate these terms and conditions and will not cause offence or injury to any person or entity.
You further promise that you will not submit any content to the CRR Service on our website:
- that is known by you to be false, inaccurate or misleading;
- that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
- that violates any law, statute, ordinance or regulation (including, but not limited to, those governing consumer protection, unfair competition, anti-discrimination or false advertising);
- that is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
- for which you were compensated or granted any consideration by any third party;
- that includes any information that references other websites, addresses, email addresses, contact information or phone numbers; and
- that contains any computer viruses, worms or other potentially damaging computer programs or files.
You promise that any content you submit will comply with these terms and conditions, and that you will be liable to us and fully compensate us for any breach of that promise. You will be responsible for any loss or damage we suffer as a result of your breach of your promise.
Any content you submit to the CRR Service will be considered non-confidential and non-proprietary and we have the right to use, reproduce, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without any compensation to you.
All content that you submit to the CRR Service on our website may be used at our sole discretion. We reserve the right to change, condense, withhold publication, remove or delete any content submitted to the CRR Service on our website that we deem, in our sole discretion, to violate these terms and conditions. We do not guarantee that you will have any recourse through us to edit or delete any content you have submitted to our website. Ratings and written comments submitted by you to the CRR Service on our website are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission to the extent authorised by applicable laws.
You acknowledge that you are responsible for the contents of your submission to the CRR Service on our website. None of the content that you submit to the CRR Service on our website shall be subject to any obligation of confidence on the part of us, our agents, subsidiaries, affiliates, partners or third-party service providers and their respective directors, officers and employees.
14. Uploading Content to our Website
We love your posts and contributions but want to make sure that if you choose to post, upload or contribute any content to our website or any of our social media platforms (including but not limited to Facebook, Twitter and Instagram) that you understand how we may use it.
By submitting content to our website or any of our social media platforms, you promise that you own and/or have the right to use such content in this manner and that such content does not infringe any third party intellectual property rights.
Any content you submit to our website our social media platforms will be considered non-confidential and non-proprietary and we have the right to use, reproduce, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without any compensation to you.
By submitting content to our website, you waive any right to inspect and/or approve the finished work incorporating the content or the advertising copy that may be used in connection therewith or the use of which said finished work may be applied.
If you do not agree to these terms and conditions, please refrain from posting or sharing your content on our website. If you have any questions about how we will use your content, please email us at email@example.com.
The views expressed by others on our website or social media platforms do not represent our views or values.
15. Password / account security
If you choose a password and/or account details, you must treat such information as confidential. You are responsible for any activities that occur under your account. We shall not be liable to you or any third party for any loss or damage which may arise as a result of any failure by you to keep your password or account confidential.
16. Privacy & Security
If you breach these terms and conditions and we do not take action or delay in taking action this will not prevent us from taking steps against you at a later date.
18. No Warranty
In respect of the Website and the Material are provided to you on an "as is" and "as available" basis without any representation, endorsement or warranty of any kind, express or implied (by law or otherwise). Specifically, we do not warrant: (1) that any functions on the Website will be uninterrupted or error free; (2) that any defects which may occur will be corrected; or (3) the accuracy of the Material. You are using the Website and the Material at your own risk.
This does not affect your consumer rights in relation to goods which you order from us, for example your right to receive Products which match their description and are fit for purpose and of a satisfactory quality.
We exclude to the fullest extent permitted by law any liability for any loss or damage, howsoever arising, out of or in connection with your use of the Website or the Material, including, without limitation, direct or indirect loss, consequential loss or damage, loss of profit or goodwill, loss arising from use or inability to use, loss arising from any errors or omissions in the Material or in the Website provided always that your statutory rights are not affected by such exclusions.
We make every effort to ensure that this Website is free from viruses or defects. However, we cannot guarantee that your use of this Website or any websites accessible through it will not cause damage to your computer and no warranty is given in that respect. It is your responsibility to ensure that you have the right equipment required to use this Website and that you screen out anything that may damage it. We will not be liable to you or any third party for any loss or damage which may arise to computer equipment as a result of using this Website.
The limitations and exclusions in conditions 16 & 17 shall not affect your non-excludable statutory rights and only apply to the extent permitted by applicable law. For example the exclusions do not affect your right to receive Products which match their description or are fit for purpose.
If any of these terms and conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of law then, to the extent and within the jurisdiction in which that term or condition is found to be illegal, invalid or unenforceable, it shall be severed and deleted and the remainder of the terms and conditions shall survive, remain in full force and effect, and shall continue to be binding and enforceable.
21. Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with Scots law. All disputes arising from them shall be submitted to the exclusive jurisdiction of the Scottish courts (subject always to any rights you have as a consumer to bring actions in the courts of your own jurisdiction).
22. Legal Information
We are Slater Menswear, 165 Howard Street, Glasgow G1 4HF.
We are a company registered in Scotland with company registration number: SC052746
Our registered office is: Slaters, 165 Howard Street, Glasgow G1 4HF.
We are registered as a data controller with the UK Information Commissioner's Office under registration number: Z5896962
Our VAT registration number is: 264 5531 56
Terms and Conditions were last updated March 2020