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FAQS
At Slater Menswear, customer experience is at the heart of what we do. We're only happy when you are, and we'll do everything we can until you are. (That's why 93% of our reviews on Trustpilot are great or excellent). Our most commonly asked questions are below. For help with anything else, you'll find our contact details at the foot of the page.
General
What is the Slater Menwear customer experience committment?
We're one step above the high street
Can we let you into a little secret? We don’t have main High Street stores. There, we’ve finally said it. There is a good reason to this decision – we don’t want to pay extortionate rents and then have to pass on the costs to our customers. From day one we’ve kept pricing low to offer great value and that remains at the heart of our philosophy today. That’s why you’ll always find Slater Menswear stores just off the beaten track, one floor up, overlooking the bustling throng below.
We value people above all else
We’re proud to say that our people make us special... we all genuinely care about our customers.
Please don’t take our word for it, come into our stores and see for yourself. We will make your shopping an enjoyable experience.We want you to enjoy shopping with us
We don’t just think about your money. We also think about what you might need. We offer a one-stop shop – from shoes to hats, we’ve got it all. We’ve also got the people to help you when you need it; we all need a bit of encouragement when choosing a new look. We work hard to offer our customers a unique shopping experience that delivers them what they want, whatever size, whatever budget, with advice when they need it.
We want to get better at what we do
We never have a ‘job done’ mentality. We’re only as good as our last sale. We like you to challenge us. And we really like you to return, again and again. We know that we can always improve but we will never lose sight of what we’re good at. Change happens but we don’t change for the sake of it; we evolve to make our service better for our customers.
This isn’t another marketing pitch; we are genuinely committed to our values and we are what we say we are. We are truly passionate about our products and our people. But of course, seeing is believing. Come in and experience Slaters service for yourself.
Do you have a size guide for me to find out what size I am?
Yes. Visit the size guide section within the site where you will find more details about our sizing.
Do I need to book an appointment to visit a store?
There's no need to book an appointment to shop in-store. Visit whenever suits you and we'll make sure you are well looked after. You can find details of your local store, including contact details and opening times on our store locator.
ORDERING
There’s no option to select a trouser size with my suit, what do I do?
All of our suits are sold in sets with a six inch difference between the chest and waist. For example, choosing a 42" chest size comes with 36" trousers. This helps us reduce waste, which is better for the environment and of course, allows us to deliver fantastic prices to our customers.
A free alterations service is available at every Slater Menswear store, whether you buy online or in store, and allows us to let garments out by 1 or 2 inches and take them in by up to 3 inches (depending on the style of suit you buy). So you get the feeling of a fully tailored suit without the premium price tag!
If you need sizes which are outside of this range, we recommend visiting us in store. Our expert tailors will help you find the perfect size for you. You can find your nearest store on our store locator.
How do I pay for my order?
1. When you are ready to pay for your shopping, click on the BAG icon in the top right hand corner of the screen. This takes you to your shopping bag and displays details of all the items that you have selected.2. From here you click the CHECKOUT button. You will then be guided through a simple process where you will be able to complete your transaction.3. You will provide us with details such as NAME, DELIVERY ADDRESS, BILLING ADDRESS and METHOD OF PAYMENT. Once this information has been confirmed and payment has been made, the process is complete and we will acknowledge your order by email.We offer various ways for you to pay for your order, including MasterCard, Visa, Maestro, Visa Electron and Visa Delta. We also accept PayPal.When will I be charged for my order?
We will take the payment from your account before the items are dispatched. If your item(s) are found to be out of stock we will notify you by email and refund the payment for the item(s).
Is my order secure?
At Slater Menswear we understand how important it is to securely store any information that you provide. Our site uses Secure Socket Layer (SSL) encryption technology, the most advanced security software currently available for online transactions. You can, therefore, rest assured that we take the privacy and security of your payment and personal details very seriously. Please read our Privacy & Security page for further details.
Can I get a discount for a large order?
We work hard to keep our prices as low as possible all year round, so, unfortunately, we're not able to give further discounts for larger orders. We do occasionally run promotions across the whole site, or for individual products. Sign up to our newsletter to keep up to date with current promotions and best value products. (We don't share your details with any other companies, and you can unsubscribe at any time)
Delivery & returns
Where is my order?
UK standard delivery: Orders placed before 4pm are delivered in 2-3 working days.
Express delivery: Orders placed before 4pm are delivered the next working day.
Click and collect at a Slater Menswear store: Orders placed before 4pm are available to collect from store in 2-3 working days.
DPD pickup: Orders placed before 4pm are delivered in 2-3 working days.
Click here to track your order number. Please have your order number and delivery postcode to hand.
Do you deliver outside of mainland UK?
We deliver to all mainland UK addresses, including Northern Ireland and the Channel Islands. However, we do not currently offer overseas delivery or delivery to the Republic of Ireland.My order is missing an item, when will it arrive?
We may not always have all the items in your order at our warehouse, however, we will always endeavour to fulfil your complete order, searching all of our 27 store locations until we find your items. This may mean that you receive multiple parcels for one order. We will never charge you any additional postage. You will also receive separate tracking information for any additional parcels.
How do I return an item?
We offer a FREE returns service with DPD* Further information can be found on our Refunds & Returns page *T & C’s apply.
HIREWEAR
How far in advance do I need to book hire?
We would recommend that your booking be made and relevant measurements taken at least 10 weeks before your event.
Can I arrange hire in my local store but collect at another branch?
Yes you can, if you advise the booking store where you would like to collect your outfits from they can arrange for them to be delivered to your chosen store.
Can you hire single items ie. Shirt, Shoes and Ties?
Unfortunately not, all of our hirewear items come as a package and have to be hired as a full outfit.
What is the longest period you can hire an outfit for?
Our pricing is for up to a 7 day hire.
Hires over 7 days will incur an extra charge. Hires between 8-14 days will be charged as a hire and a half and a double hire charge will be applied for hires between 15-21 days. Please ask in store for details and prices for hires longer than 21 days.
Hired garments should be returned no later than 2 days after your event.
What sizes do the items start/end at?
We hire outfits from as young as 18 months up to a 64 inch chest and 56 inch waist size.
How do I arrange a fitting?
We do not operate an appointment system, simply drop into your local store when you are ready to discuss/book your hire and a member of our Hirewear team will be happy to help.
Can alterations be made on hire outfits?
Unfortunately, our alterations service is limited to our retail suits only and no alterations can be made to our Hirewear items.
Can the items be taken abroad?
Yes, our hired outfits can be taken abroad. These hires may be subject to additional charges dependent on the timeframe required. Standard prices apply to a 7 day hire.
Do you have a sample of every outfit in store?
Our hire outfits are ordered direct from suppliers so we do not carry a sample of every available outfit in the store. However, we have a sample of every available size so measurements can be taken accurately and material swatches are also available so you can view the colour and material of your chosen outfit.
Please note material swatches are not available for purchase.
Are there any special offers on hirewear?
We are currently offering 5 hirewear outfits for the price of 4;
- Hire 5 outfits from the Highland range or 5 outfits from the Formalwear range and the most expensive is free. (This offer is conditional on all 5 orders and deposits being taken at the same time and all 5 outfits being all highland dress or all formalwear).
- All 5 outfits must be for the same function date. This offer may be withdrawn at any time.
- A 50% Deposit is required.
- Items are to be returned 2 days following the function date.
CHARITY REQUESTS
Do you offer any charity donations?
We pride ourselves in supporting many charities across the country and especially in the local communities surrounding our stores. If you are holding a charity fundraising event, we would love to get involved by donating store gift vouchers. You can drop into your local store and speak to our store managers at any time, who will also be happy to assist or don't hesitate to get in touch with us directly with the following details; your nearest store, what the event or fundraising cause is, and your charity number if applicable.
UDDINGSTON WAREHOUSE SALE
When is the next warehouse sale?
Our warehouse sale will return on take place on the weekend of the 31st August & 1st September. Keep an eye on our social media channels for any updates.
need more help?
Store enquiry
For alteration collections, returns to the store, stock enquiries or opening hours, please contact our stores directly. You'll find the contact details and opening hours for all of our stores on our Store Locator.
Please be aware that at busy times of the year, our store staff may be busy with customers. If you have any trouble, please get in touch with the customer services team (click the 'online enquiry' tab for contact details).Online enquiry
If you are having any problems with our website or online order please get in touch with the customer services team by any of the methods below. Most customers prefer to email us at [email protected] or you can use our contact form and we will usually respond within the same day (Monday to Friday). For urgent issues, please call us on 0330 363 6071.
ONLINE CUSTOMER SERVICE OPENING HOURS
Monday - Saturday: 9am - 5pm
Sunday: Closed
Bank Holidays: 10am - 4:30pm