Refunds & Returns

If you are not 100% happy with your purchase from Slater Menswear we operate a straightforward returns policy. Simply return your item to us within 28 days of receipt for a full refund or exchange. We will exchange or refund a product purchased at a reduced price during any sale within 14 days of receipt, provided it is returned to us in a fully re-saleable condition. We aim to process all refunds & exchanges within 14 days of receipt.

In the unlikely event that you have received the incorrect item or a faulty item, you should immediately contact Customer Services via email at [email protected]. We aim to respond within 48 hours. Otherwise, you can telephone Customer Services on 0330 363 6071 (Mon-Sat, 9am-5pm).

Products should be returned in their original packaging and a fully re-saleable condition. Once the returned goods have been received by Customer Services we will review their condition before deciding per our Returns Policy whether to process the refund.

We will only refund the delivery charge for sending the Product to you if the Product is damaged, faulty, or does not match your order. 

We do not accept the return of underwear or any goods which have been personalised, including garments that have undergone alteration or Made To Order suits. All suits must be returned in a complete set. We cannot accept the return or exchange of suit trousers only, the return/exchange must be completed on the entire suit as sold.

Please note, that the returns portal is for online orders only. In-store purchases can be returned to any of our 27 stores and orders taken by a store over the telephone must be returned to the same store. 

*We cannot accept liability for goods that get lost in transit, the goods are your responsibility until received by Slater Menswear.

Our policies do not affect your statutory rights.

 

EXTENDED CHRISTMAS RETURNS

Any items purchased from November 1st will have an extended returns period and can be returned by January 31st 2025 for a refund. Products should be returned unworn, in their original packaging, with tags on. We do not accept the return of underwear or any personalised goods, including garments that have undergone alteration or Made-to-Order suits.  All suits must be returned in a complete set. We cannot accept the return or exchange of suit trousers only, the return/exchange must be completed on the entire suit as sold.

Please note, that the DPD Free Returns Portal is for online orders only. In-store purchases can be returned to any of our 27 stores and orders taken by a store over the telephone must be returned to the same store. 

 

Online Orders

DPD RETURNS 

You can now return your items to us for FREE via DPD*

Follow these 4 simple steps to ensure your parcel is returned safely:

1. Complete your returns note and pop it into your parcel.

2. Visit our NEW DPD Returns Portal to print your free returns label.

https://returns.dpd.co.uk/slaters /GB/home

3. Attach the printed label to your parcel and drop it at the nearest DPD Pick Up Shop, you'll be given a receipt as your proof of return. Please ensure you keep hold of the proof of return receipt until you have had confirmation that it has been returned to us. You can find your nearest pickup shop via the DPD Returns Portal or by visiting 

https://www.dpd.co.uk/apps/shopfinder

4. You can also track your return via the DPD Returns Portal. If you share your mobile number with DPD when creating your returns label, they will text you when your parcel has been returned.

If you have received multiple parcels under the same order number, these can be returned on the same returns label.

*Please note that the free returns service is only available in the UK, however, it is not available at all locations across the UK as there are some areas that DPD do not offer this service. Please use our DPD Shop Finder here to confirm whether your location is eligible for our free returns service. Unfortunately, we cannot cover the cost of returning items from locations that are not eligible for the free returns service.

RETURN BY POST

You can also return your online order via Royal Mail directly to us by sending your order to the below address:

Returns Department, 
Customer Services
Plot F, Bedlay View, 
Tannochside Industrial Estate, 
Uddingston, 
G71 5PE

Please note our Free Returns service is only valid on parcels sent with DPD via their drop-off points. Any parcels chosen to be returned via Royal Mail will be at your own cost.

If we find your product has not been returned to us in a fully re-saleable condition we reserve the right to refuse a refund for the product. We will only refund the delivery charge for sending the product to you if the product is damaged, faulty, or does not match your order.

*Any orders taken by a store by telephone must be returned to the same store. These orders are placed through a different payment system and therefore we cannot process a store purchase via our online returns system.

RETURN TO STORE

We accept online order returns in any of our stores nationwide. Please ensure that you take your despatch note as this contains all of the information needed by the store to process your refund.

TELEPHONE ORDERS

On the occasion that an item of stock has been transferred to or held in a store for a customer, we accept telephone orders. Please note any orders taken by a store, must be returned to the same store. These orders are placed through a different payment system and therefore we cannot process a store purchase via our online returns system. Please be sure to fill out all the relevant paperwork with your return to ensure your transaction can be identified, and a refund processed.* You can find any of our store addresses here.

*We cannot accept liability for any items returned without relevant paperwork, receipt or proof of purchase. 

IN-STORE PURCHASES

In-store purchases can be returned to any of our stores nationwide regardless of the store it was purchased. If you are not 100% happy with your purchase from a Slater Menswear store, simply return your item within 28 days of purchase for a full refund or exchange. For any items without receipt or proof of purchase, we will offer an exchange or gift card for the current value of the item, unless faulty. Any items that have been altered following purchase are non-refundable unless faulty.

Please note, that store purchases cannot be returned to our warehouse.

MADE TO ORDER SUITS

Made To Order suits are non-returnable due to the bespoke nature of the product. These are considered personalised goods made to the customer's specifications and cannot be re-sold. If the suit is faulty or there is an error with the production deemed to be our fault we will offer to re-produce the products or provide a refund.